Findall Classifieds - Privacy Policy (South Africa)
Last Updated: January 24, 2025
This Privacy Policy describes how Findall Classifieds (Pty) Ltd ("Findall Classifieds," "we," "us," or "our") collects, uses, discloses, and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African data protection laws.
By accessing or using our website (the "Website"), you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use our Website.
1. Information We Collect
We may collect the following types of personal information from you:
1.1. Information You Provide Directly: * Account Information: When you register for an account, we may collect your name, email address, phone number, username, and password.
* Profile Information: You may choose to provide additional information in your profile, such as your location, interests, and profile picture.
* Advertising Information: When you post an advertisement, we collect the information you include in your listing, such as the description of the item or service, price, images, and contact details (which you may choose to display).
* Communication Information: When you contact us or other users through the Website, we may collect the content of your communications.
* Payment Information: If you use any paid features, we may collect your billing information, such as your name, address, and payment details. This information may be processed by third-party payment processors.
* Feedback and Surveys: If you participate in surveys or provide feedback, we may collect your responses and opinions.
1.2. Information We Collect Automatically:
* Log Data: Our servers automatically record information ("Log Data") created by your use of the Website. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and related data.
* Device Information: We may collect information about the device you use to access the Website, including the device model, operating system, unique device identifiers, and mobile network information.
* Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Website. This may include your preferences, pages you visit, and the date and time of your visits. You can control the use of cookies through your browser settings. Please see our Cookie Policy (if we have one) for more details.
* Location Information: With your consent, we may collect precise location data from your device to provide location-based services. You can disable location tracking in your device settings.
2. How We Use Your Information
We may use your personal information for the following purposes:
2.1. Providing and Improving Our Services:
* To create and manage your account.
* To enable you to post and browse classified advertisements.
* To personalize your experience on the Website.
* To provide customer support and respond to your inquiries.
* To monitor and analyze usage trends to improve the functionality and design of our Website.
* To develop new features and services.
2.2. Communication:
* To communicate with you about your account, advertisements, and updates to our services and policies.
* To facilitate communication between users regarding listings (if enabled).
* To send you promotional materials and marketing communications (where permitted by law and with your consent where required). You can opt-out of receiving marketing communications at any time.
2.3. Safety and Security:
* To verify your identity and prevent fraud and abuse.
* To monitor and enforce our Terms and Conditions.
* To protect the security and integrity of our Website and our users' information.
2.4. Legal Compliance:
* To comply with applicable laws, regulations, and legal processes.
* To respond to lawful requests from public authorities.
2.5. Other Purposes:
* For any other purpose disclosed to you at the time we collect your personal information or with your consent.
3. Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
3.1. Other Users: If you post an advertisement, the information you include in your listing (including your contact details if you choose to provide them) will be publicly visible to other users of the Website.
3.2. Service Providers: We may share your personal information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These service providers may include payment processors, hosting providers, analytics providers, marketing service providers, and customer support providers. We will ensure that these service providers process your personal information in accordance with POPIA and our instructions.
3.3. Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity or other third party involved.
3.4. Legal Requirements: We may disclose your personal information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.5. With Your Consent: We may disclose your personal information to third parties with your explicit consent.
4. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission.
- Secure storage of your personal information on our servers.
- Access controls to limit who can access your personal information.
- Regular security assessments and updates to our systems.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations. When your personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
6. Your Rights Under POPIA
Under POPIA, you have certain rights regarding your personal information that we collect and process. These rights include:
6.1. Right to Access: You have the right to request access to your personal information that we hold.
6.2. Right to Rectification: You have the right to request the correction or updating of your personal information if it is inaccurate, incomplete, or misleading.
6.3. Right to Erasure (Deletion): In certain circumstances, you have the right to request the deletion of your personal information.
6.4. Right to Object to Processing: You have the right to object to the processing of your personal information on legitimate grounds, unless the law provides for such processing.
6.5. Right to Restrict Processing: In certain circumstances, you have the right to request the restriction of the processing of your personal information.
6.6. Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another responsible party.
6.7. Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.
6.8. Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe that we have infringed your rights regarding your personal information. The contact details of the Information Regulator are:
**The Information Regulator (South Africa)**
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
**Tel:** 010 023 5200
**Email:** enquiries@inforegulator.org.za
**Website:** https://inforegulator.org.za/
7. How to Exercise Your Rights
To exercise any of your rights under POPIA, please contact our Information Officer at:
Information Officer: Email: support@findall.co.za
We will respond to your request within a reasonable timeframe, as required by POPIA. We may require you to provide proof of your identity before processing your request.
8. Cross-Border Transfer of Information
Your personal information may be transferred to and processed in countries outside of South Africa. These countries may have data protection laws that are different from the laws of South Africa. We will ensure that any cross-border transfers of your personal information are done in compliance with POPIA and that adequate safeguards are in place to protect your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: support@findall.co.za
By using Findall Classifieds, you acknowledge that you have read and understood this Privacy Policy.
